Frequently asked questions

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; Login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (incuding name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.



How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons states above only.



Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To be able to perform treatments required;
  2. To be able to make contact with you via Post, or Electronic
  3. To comply with any applicable laws and regulations



How do we store, use, share and disclose your personal information?

Our website is hosted on the wix.com platform. Wix.com provides us with the online platform that allows us to advertise and sell our products to you. Your data may be stored through wix.com's data storage, databases and the general Wix.com applications. They store data on a secure servers behind a firewall. Al payments are processed via Stripe.com an externa payment gateway. This company processes all data and transactions. They adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DCC requirements help ensure the secure handling of credit card information by our store and its service providers.



How will we communicate with you?

We may contact you to notify you regarding your booking, to confirm appointments, to collect fees or monies owed, to poll your opinions through surveys or questionnaires to send updates about our company, or as otherwise necessary to contact you as a customer. For these purposes we may contact you via email, telephone, text message and postal mail.



How do we use Cookies and other tracking tools?

Our website uses cookies to track information. Cookies are small pieces of data stored on a site visitor's browser, usually used to keep tract of movement and actions on a site. svSession - permanent - Creates activities and BI
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Natural Beauty

Laser and Skin Clinic Hitchin

Laser Hair Removal

Tattoo Removal

CACI Skin Tightening

Facials - Age, Acne, Pigment, Texture

Fat Freezing & Body Sculpting

Skin Growth Removal - Moles, Skin Tags, Warts

Environ Facials and Skincare

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Book online

NEW ADDRESS

27 Bridge Street, Hitchin,

Hertfordshire, SG5 2DF 

Telephone: 01462 453888

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Email: hello@absolute-skin.co.uk

Opening Hours

Monday 10 - 8pm
Tuesday 12 - 8pm

Wednesday 10 - 8pm

Thursday 10 - 8pm

Friday 10 - 5pm

Saturday 9 - 5pm

CANCELLATION & BOOKING POLICY

Please familiarise yourself with this before booking any appointments:

In the interest of convenience for our clients, we currently operate a booking policy that doesn't require payment or deposits in advance, for consultations, appointments, and some of our treatments that are 30 minutes or less.  

To enable us to operate in this way, we require a minimum 48 hour notice of cancellation and trust that our clients understand why this is necessary and will do their best to attend their booked appointment. 

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Treatment Deposits

All bookings that have a duration of more than 30 minutes require a non-refundable and non-transferable retainer deposit of £40 to secure each booking.  This will be deducted from treatment cost PER visit. Deposits are taken online when your booking is made. You are able to move your appointment ONCE with over 48 hours notice.

(Please Note, emails received on a Saturday or Sunday will be actioned on the Monday, this means the cancellation notice will take place from the Monday).

We request 48 hours or more, notice of cancellation, or rescheduling and, in the event that this isn't provided, or failure to attend, this fee will be taken as payment for the appointment.  Should you wish to rebook, then a further deposit will be required for the next appointment.

 

A FREE Consultation is offered for most treatments and concerns, and this can be rescheduled with 48 hours or more notice.  Only one free consultation is provided for any specific concern and late cancellation, or failure to attend, will result in any subsequent cancellations being chargeable at £35 each for a 15 minute appointment and £50 for a 30 minute appointment. 

This also applies to patch tests.

 

Treatment Appointments of 30 minutes and less - Currently, no deposit is required for most of these treatments, however, cancellation within 48 hours and non-attendance will result in any deposit being non-refundable or transferable. Non-attendance, cancellation on the day, and persistent late notification will result in full payment being requested in advance of any future bookings.

In the event that the appointment was for a treatment that is part of a course, this treatment will be considered as used and deducted from the remaining treatments within the course, or a fee of £40 being payable. 

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Booked Course Refund - Courses are priced at a discount on the individual treatment price.  In the event that a course is cancelled for any reason before it has been completed, and a refund is requested on the balance of any remaining treatments, this will be calculated by calculating the combined value of any completed treatments at their individual, full price, and subtracting this from the total paid for the course.  The difference between the two amounts will be the amount to be refunded. E.G.:

Treatment value: £100

Course of 6 price: £400

Cancellation after 3 treatments = £300 value at full price = £100 refund

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MOVING APPOINTMENTS

Once your appointment has been made you are able to move the date and time on ONE occasion.  This is due to the increase in admin time taken to re-fill and move your appointments. After you have moved your appointment once you will not be able to move the deposit over again to a new slot, the deposit will be retained and a brand new slot will need to be booked.  (please note deposits are only taken for treatments lasting over 45 minutes) 

 

 

We run an automated, electronic clinic where all Booking Reminders and Booking Confirmations are sent via Email and Text.  We do everything in our power to remind and confirm your appointments. 

 

Any queries please email : hello@absolute-skin.co.uk

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