Frequently asked questions

What type of information do we collect?


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; Login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (incuding name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.




How do we collect information?


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons states above only.




Why do we collect such personal information?


We collect such Non-personal and Personal Information for the following purposes:

  1. To be able to perform treatments required;
  2. To be able to make contact with you via Post, or Electronic
  3. To comply with any applicable laws and regulations




How do we store, use, share and disclose your personal information?


Our website is hosted on the wix.com platform. Wix.com provides us with the online platform that allows us to advertise and sell our products to you. Your data may be stored through wix.com's data storage, databases and the general Wix.com applications. They store data on a secure servers behind a firewall. Al payments are processed via Stripe.com an externa payment gateway. This company processes all data and transactions. They adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DCC requirements help ensure the secure handling of credit card information by our store and its service providers.




How will we communicate with you?


We may contact you to notify you regarding your booking, to confirm appointments, to collect fees or monies owed, to poll your opinions through surveys or questionnaires to send updates about our company, or as otherwise necessary to contact you as a customer. For these purposes we may contact you via email, telephone, text message and postal mail.




How do we use Cookies and other tracking tools?


Our website uses cookies to track information. Cookies are small pieces of data stored on a site visitor's browser, usually used to keep tract of movement and actions on a site. svSession - permanent - Creates activities and BI
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opening hours

Monday 9 - 8pm
Tuesday 9 - 8pm

Wednesday 9 - 8pm

Thursday 9 - 8pm

Friday 9 - 5pm

Saturday 9 - 5pm

NEW ADDRESS!

27 Bridge Street, Hitchin, Hertfordshire, SG5 2DF 

Telephone: 01462 453888

Email: hello@absolute-skin.co.uk

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CANCELLATION POLICY

We require minimum 48 hour notice of cancellation.  Cancellation and non-attendance will result in ANY deposit being non-refundable or transferable. All First consultations are FREE of charge, however if late cancel under 48 hours notice or no-show any new consultation booked is chargeable at £50.

Booked Courses Cancellation Policy - Courses are priced at a substantial discount on the individual treatment price.  In the event that a course is cancelled for any reason before it has been completed, and a refund is requested on the balance of any remaining treatments, this will be calculated by calculating the combined value of any completed treatments at their individual, full price, and subtracting this from the total paid for the course.  The difference between the two amounts will be the amount to be refunded. E.G.:

Treatment value: £100

Course of 6 price: £400

Cancellation after 3 treatments = £300 value at full price = £100 refund